What I'm referring to is the customer care service industry and its use of a "patience developer." Since seven o'clock I have made two customer care inquiries. One concerning my cell service and the second concerning a furniture delivery.
The wireless call was prompted by an email informing me that one of the phones on my package was using excessive off-network hours and would be turned off if this did not cease. Took 30 minutes to find out it was a problem the sim card.
Called the furniture delivery service. Their automated service kept telling me to enter my phone number followed by the # sign. When I did it kept having me go through the cycle again. Finally I left off the # sign and it told me I didn't have a delivery today. Called back, talked to a customer care person, they confirmed I have a delivery in route. However, the time could not be confirmed because it was a 'RUSH' delivery; therefore, it could arrive sometime between 7:00 a.m. and 10:00 p.m. today.
Is all of American service taking this "I could care less about the customer" attitude? TV/Internet provider gave us a 3 hour window for instillation and arrived with only 5 minutes left in the window, then took 3 hours to do the job. Also had to have our landline separated from the 'bundle' to keep our phone number. We'll have to wait a month before we can go digital again with phone.
We signed up for a new electric plan, I have to wait a month before they'll give us the reward because we have to send THEM a copy of our BILL that they generate to confirm we have their service. Also, the agency that helped us relocate says we'll have to be here two months before they'll send us the gift card for mentioning them.
Have no clue as to when we'll receive our deposit from place we moved from. We're waiting on them to check the apartments cleanness? We've been out a week.
Everything seems to be we want your business, but.... Texas allowed electricity to deregulate which basically means that the same guys still provide the power, they just subcontract the billing to every Tom, Dick and Mary that wants to put their name on a piece of paper and give them a cut of the action. It also means that the people who do the real service are under another layer of red-tape and harder to find.
Oh well, guess we can thank their lack of top performance for helping to develop patience!
