Today as I was balancing my check book I discovered a charge for $12 from a company in CT called Complete Savings. I searched and discovered that the same charge appeared in the previous month. Evidently I wrote it off the first time as a lost stub from either my bride or myself and just charged it off. But charge number 2 on the same date made me have one of those "huh" moments.
I ran it in a search engine and discovered its a Pizza Hut online loyalty affiliate. They have a window pop up offering a discount coupon and when you close it they take your info from the pizza hut account and charge you for your online loyalty, pretty cleaver scheme.
I called the company and as of this writing waiting for an email that will allow me to tell them I don't want their services. As if I ever did! The young man on the other end of the line assured me that once we did this I could expect my money back in my account within 24-48 hours.
After this I called Pizza Hut corporate, the young lady with whom I spoke said that someone would have to call me back to answer my questions. She said that it would be 5-8 business days before they'd get back to me. I guess because so many "loyal" customers are discovering the scam taking their business elsewhere and now their doing CYB work.
The moral of the experience? Don't do business with The (Pizza) Hut online!
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2 comments:
Hi Coachbwell:
I just read your post and want to give you an official response on behalf of our company. It’s important to us that your concerns are addressed and that your issue is resolved. If you have questions or feedback, please contact our customer service team at 1-800-826-1885. Alternatively, you can contact me directly at consumeraffairs@completesavings.com. If you contact me directly, please reference this post.
Thanks,
Mary
Consumer Affairs
I am impressed with Complete Service's quick response. Around 10:00 p.m. last evening I received my confirmation that they would be returning my funds within 3-5 business days and that the account would be canceled. It was a pleasant experience but one I, nor others should have to go through simply because we ordered online from some one.
I'm still waiting on the "HUTS" response to my phone call.
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